Guiding Principles

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Core Guiding Principles

As a result of the 2008 Strategic Plan, Our Kids’ Board of Trustees created a set of core principles.

Customer Service

Ensure that customer needs are met in a manner that is both child and family focused and that demonstrates commitment to being responsive, respectful to cultural diversity, transparent and accountable.

System and Process

Ensure services are seamless, cohesive, comprehensive and collaborative within and across providers and stakeholders.

Performance

Require performance throughout the system of care, utilizing ongoing quality assurance and adopting best practices, in order to realize the highest quality of service.

Fiduciary Responsibility

Maximize existing resources, pursue additional funding sources, create operating efficiencies, and effectively manage costs to reinvest in continually improved quality of service.

Innovation

Develop new resources and new business practices designed to maximize success.

Customer Satisfaction

Engage all key stakeholders, especially children, families and caregivers, in the planning, delivery, monitoring and continuous improvement of the system.

Leadership and Stewardship

Maintain an independent board of community leaders that oversee the system of care. The Board’s primary focus is to establish a strategic direction, advise on policy, advocate for system enhancements and innovation and facilitate relationships.